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West Midlands

Property services in Joiner's Square, Stoke-on-Trent.

Joiner's Square is a district about 2 km north-east of Stoke-on-Trent city centre, in Staffordshire. We take on property here as part of our Stoke-on-Trent coverage.

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What we do here

Our services in Joiner's Square

Serviced accommodation management

We run the property as a premium short let -- listing, pricing, guests, cleaning and reporting.

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Guaranteed rent

A fixed monthly figure whether the property is occupied or not, with the void risk on us.

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Sell a property that needs work

Tired, unmodernised or inherited property bought as it stands, with no agent fees.

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Property investment and sourcing

Off-market stock that needs work, matched to budget, area and appetite for works.

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Joiner's Square

How we price it

We price against live availability, not against last year's spreadsheet. The market a property competes in changes week to week, and a rate that was right in March is rarely right in October.

Joiner's Square

What actually happens

Maintenance is triaged rather than escalated. Most issues are small; the skill is knowing which ones are not and dealing with those before a guest is affected.

Joiner's Square

Where this fits, and where it doesn't

An owner who has been let down before usually wants to know what happens when something goes wrong rather than what happens when it goes right. That is the correct question to ask.

Joiner's Square

The paperwork that has to be right

The paperwork is dull and it is the part that protects an owner when something goes wrong. It gets done properly rather than quickly.

Joiner's Square

Things we don't do

We do not chase volume for its own sake. A property taken on badly costs more than it earns.

Joiner's Square

How to begin

An owner with several properties should say so early — it usually simplifies things rather than complicating them.

Your Questions

Joiner's Square: the practical questions.

Still not sure? Ask us about your property and we'll answer for your specific situation.

Can you manage more than one Joiner's Square property?

Yes. Portfolio owners are a large part of what we do, and reporting is consolidated rather than one statement per unit.

Do you handle maintenance?

We triage and arrange it through vetted trades. We are not a building contractor — we make introductions to the trades we use and the work is between you and them, priced before it starts.

How quickly do you respond to guests?

Guest messages are handled throughout the day, every day. Response speed is a ranking factor on most channels, so it is in our interest as much as yours.

What sort of property works best?

Well-located two and three bedroom properties with parking tend to work hardest, but the honest answer is that it varies by area and we would rather appraise than generalise.

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